Refund, Return, Cancellation & Buy-back Policy

Effective: 14th September, 2026

This policy applies to every purchase on Sabki Shop, whether made by a Customer, a Red ID or a Distributor, including activation purchases. It is issued by Dharmayu Ayurveda LLP under the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection (Direct Selling) Rules, 2021.

1. Returns

We do not accept returns of products once delivered, except as set out in section 2 (replacements), section 5 (cooling-off) and section 6 (buy-back).

2. Replacements

We will replace your order, free of charge, if you received:

1. The wrong product
2. A product missing from your order
3. A damaged product
4. An expired product

How to claim:

• Record an unboxing video and take photos when you open the package.
• Send the video and photos to us on WhatsApp or email within 24 hours of delivery, with your order number.
• Raise the replacement request within 7 days of delivery. The delivery time recorded by the courier starts this period.

Conditions:

• Replacement applies to sealed units only.
• An opened product is replaced only if the unboxing video clearly shows the product was faulty as packed and delivered.
• Free samples and sales aids are not replaced.

If the item is out of stock: we will refund the price of the affected item to your original payment method within 12–15 working days. If you prefer, you can instead choose another product of equal value from available stock.

3. Cancelling an order

1. You can cancel an order at any time before it is delivered, by writing to us on WhatsApp or email.
2. Shipping charges are not refunded on cancellation.
3. The refund is initiated once the courier confirms the return-to-origin (RTO) of the shipment, and reaches your original payment method within 12–15 working days of the RTO being initiated.
4. All orders are prepaid, so every refund goes back to the original payment method.

4. Refused or failed delivery

Refusing a delivery does not cancel your order. To cancel, send us an explicit cancellation request. If you want the order delivered again instead, you can request redelivery by paying the applicable shipping charges.

5. Cooling-off period for new Distributors

1. A new Distributor may cancel their distributorship within 7 days of placing their order, or until that order is delivered, whichever is later.
2. If the order is not yet delivered, it is cancelled and refunded as in section 3.
3. If it has been delivered within this period, sealed and unused products from it may be returned for a refund of the price paid, less shipping charges.
4. Any BV and earnings linked to the cancelled order are reversed.

6. Buy-back when an ID is deleted

This section applies whenever a Distributor ID is deleted, whether at the Distributor's request or by the Company, and applies equally to franchises.

Eligible stock: products bought from Sabki Shop in the last 90 days that are sealed, unused, in original packaging, not expired, and not discontinued, free, promotional or sample items.

Refund amount: based on the product's remaining shelf life, measured as a percentage of its total shelf life on the day we receive it.

The refund is calculated only on the amount actually paid to the Company for the product, excluding shipping. A franchise's refund is limited to the amount the franchise paid to the Company.

All BV and earnings generated by the returned products are reversed from every member who received them, including you and your upline. The reversal is adjusted against each member's available balance, or recovered from future balance.

7. How to request a replacement, cooling-off refund or buy-back

1. Contact customer care on WhatsApp or email with your ID or order number.
2. For returns, we will give you a return authorisation number. Parcels without it will not be accepted.
3. You bear the cost of returning products, using a tracked courier, except for approved replacements.
4. After inspection at our warehouse, approved refunds are paid to the original payment method (or bank account for buy-back) within 12–15 working days.

8. BV and earnings on cancellations and replacements

BV is credited when an order is delivered. If an order is cancelled, refunded, bought back or replaced, the BV and earnings linked to it are reversed. The reversal is adjusted against your available balance, or recovered from future balance. For a replacement, BV is credited again when the replacement is delivered.

9. Contact

Customer care: WhatsApp 7710101701, sabki.shop.admin@gmail.com. Grievance Officer: Shweta Bansal, 7710101701.